Booking a Taxi
(A woman calls a taxi company to book a taxi for a trip.)
Operator: Good afternoon, Yellow Taxi Service. How can I help you?
Woman: Hi, I’d like to book a taxi for tomorrow morning.
Operator: Certainly. Can I have your name, please?
Woman: Sure, it’s Jane Morrison.
Operator: And what time do you need the taxi, Ms. Morrison?
Woman: I’ll need it at 9:30 a.m. I have a train to catch at 10:15 from Central Station.
Operator: That’s no problem. Where should the taxi pick you up?
Woman: I live at 15 Elm Street.
Operator: Right. And just to confirm, you’ll be going to Central Station?
Woman: Yes, that’s correct.
Operator: Perfect. Will you be paying by cash or card?
Woman: I’ll pay by card.
Operator: Great. Your taxi is booked. You’ll receive a confirmation message shortly. Have a good day!
Woman: Thanks so much. Goodbye.
Questions 1–5: Multiple Choice
1. What is the woman calling for?
B) To book a taxi
2. What time does she need the taxi?
B) 9:30 a.m.
3. Where will the woman be picked up?
B) 15 Elm Street
4. What is the woman's destination?
B) Elm Street
5. How will the woman pay for the taxi?
B) Card
Questions 6–8: Form Completion
Complete the form below using NO MORE THAN THREE WORDS.
| Booking Form | |
|---|---|
| Name | 6. ___________________________________________ |
| Pick-up Time | 7. ___________________________________________ |
| Payment Method | 8. ___________________________________________ |
Questions 9–10: Short Answer
9. What service is the woman calling?
Registering for a Gym Membership
(A man is calling to inquire about joining a local gym.)
Receptionist: Good morning, Fitness World Gym. How can I help you today?
Man: Hi, I’m interested in signing up for a gym membership.
Receptionist: Sure! Are you looking for a short-term or long-term membership?
Man: I’m thinking of a long-term membership.
Receptionist: Okay, we have a few options. Our most popular one is the annual membership, which costs £300 per year. Alternatively, we offer a six-month membership for £180.
Man: I think I’ll go with the annual membership. Can I sign up over the phone?
Receptionist: Yes, I’ll just need a few details from you. Can I have your full name, please?
Man: It’s Daniel Roberts.
Receptionist: And your email address?
Man: Sure, it’s daniel.roberts@mail.com.
Receptionist: Great. How would you like to pay for the membership, Mr. Roberts?
Man: I’ll pay by credit card.
Receptionist: No problem. I’ll process your payment now, and you’ll receive an email confirmation shortly.
Man: Wonderful, thanks for your help!
__________________________________________________________________________
Questions 1–4: Multiple Choice
1. What is the man calling about?
B) Signing up for a gym membership
2. Which membership does the man choose?
B) Annual membership
3. How much does the annual membership cost?
B) £180
4. How does the man pay for his membership?
B) Credit card
Questions 5–8: Form Completion
Complete the form below using NO MORE THAN THREE WORDS.
| Gym Membership Form | |
|---|---|
| Name | 5. ______________________________________________ |
| Email Address | 6. ______________________________________________ |
| Membership Type | 7. ______________________________________________ |
| Payment Method | 8. ______________________________________________ |
Questions 9–10: Short Answer
9. How long is the six-month membership?
Making a Doctor's Appointment
(A woman calls to schedule a doctor's appointment.)
Receptionist: Good morning, Dr. Harris’s office. How can I assist you today?
Woman: Hi, I’d like to make an appointment with Dr. Harris, please.
Receptionist: Sure. When would you like to come in?
Woman: Do you have anything available tomorrow morning?
Receptionist: Let me check… We have an opening at 10:00 a.m. tomorrow. Does that work for you?
Woman: Yes, that’s perfect.
Receptionist: Can I have your name, please?
Woman: It’s Sarah Thompson.
Receptionist: And have you been to our clinic before, Ms. Thompson?
Woman: No, this is my first time.
Receptionist: Alright, I’ll need some information to set up a file for you. What’s your date of birth?
Woman: It’s March 15th, 1985.
Receptionist: Thank you. And what’s the reason for your visit?
Woman: I’ve been having headaches for the past week.
Receptionist: Okay, I’ve noted that. You’re all set for 10:00 a.m. tomorrow with Dr. Harris.
Woman: Thank you so much.
Questions 1–5: Multiple Choice
1. What does the woman want to do?
B) Make an appointment
2. What time is the appointment?
B) 10:00 a.m.
3. Who is the appointment with?
B) Dr. Roberts
4. What is the reason for the woman’s visit?
B) Fever
5. What is the woman’s date of birth?
B) April 10, 1990
Complete the form below using NO MORE THAN THREE WORDS.
| Appointment Details | |
|---|---|
| Name | 6. _______________________________________________ |
| Date of Appointment | 7. _______________________________________________ |
| Reason for Visit | 8. _______________________________________________ |
Questions 9–10: Short Answer
9. What is the clinic’s name?