Instructions: You will hear a conversation between a woman and a hotel receptionist about booking a room. First, you will have some time to look at the questions.
Now, listen carefully and answer questions
Conversation:
Receptionist: Good morning. Welcome to the Riverside Hotel. How can I assist you today?
Mrs. Turner: Good morning. I’d like to book a double room for my husband and me for next weekend, please.
Receptionist: Of course. Let me check our availability. Can you tell me the exact dates you’ll need the room?
Mrs. Turner: Yes, we’ll be arriving on Friday the 16th of September and leaving on Sunday the 18th.
Receptionist: Alright. We do have a double room available for those dates. Would you prefer a standard or a deluxe room?
Mrs. Turner: What’s the difference?
Receptionist: The deluxe room offers a larger space, a view of the river, and complimentary breakfast.
Mrs. Turner: Oh, that sounds nice. How much is the deluxe room per night?
Receptionist: It’s $150 per night.
Mrs. Turner: That sounds reasonable. We’ll take the deluxe room then.
Receptionist: Excellent choice! May I take your name for the booking?
Mrs. Turner: It’s Turner. T-U-R-N-E-R.
Receptionist: Thank you, Mrs. Turner. And could I have a contact number for the booking?
Mrs. Turner: Yes, it’s 07892 654321.
Receptionist: Perfect. Would you like to pay now or upon arrival?
Mrs. Turner: I’ll pay when we arrive, please.
Receptionist: No problem. We’ll need a credit card to hold the booking, though. Could you provide your card details?
Mrs. Turner: Certainly. It’s a Visa card, number 4567 1234 5678 9876, expiry date 11/25.
Receptionist: Great, that’s all set. Is there anything else I can help you with?
Mrs. Turner: Yes, actually. Could you arrange for a late check-out on Sunday? We’d like to leave around 2 p.m. instead of the usual 11 a.m.
Receptionist: Let me check... Yes, that’s available for an additional charge of $30.
Mrs. Turner: That’s fine. Please add it to the booking.
Receptionist: Consider it done. Your total for the stay will be $330, which includes the late check-out. Is that all for today?
Mrs. Turner: Yes, thank you so much.
Receptionist: You’re very welcome. We look forward to seeing you next weekend.
Questions 1-10
Questions 1-4
Complete the notes below.
Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.
Booking Details for Mrs. Turner:
- Arrival date: 1. ______
- Departure date: 2. ______
- Room type: 3. ______
- Total cost: 4. ______
Questions 5-7
Choose the correct letter, A, B, or C.
5. What is included with the deluxe room?
A. Free dinner
B. Free breakfast
C. Free parking
6. How much is the additional charge for a late check-out?
A. $15
B. $20
C. $30
7. When will Mrs. Turner pay for the room?
A. Upon booking
B. When they arrive
C. After their stay
Questions 8-10
Complete the form below.
Write ONE WORD AND/OR A NUMBER for each answer.
Credit Card Details:
- Card type: 8. ______
- Card number: 9. ______
- Expiry date: 10. ______
Answers
1. 16th September2. 18th September
3. Deluxe
4. $330
5. B
6. C
7. B
8. Visa
9. 4567 1234 5678 9876
10. 11/25