Narrator:
You will hear a conversation between a man and a customer service representative at a car rental agency. The man is inquiring about renting a car for a trip. First, you have some time to look at Questions 1 to 5.
(Pause for 20 seconds)
Narrator:
Now, listen carefully and answer Questions 1 to 5.
Customer Service Representative:
Good morning, thank you for calling Zoom Car Rentals. How can I assist you today?
Man:
Good morning! I’m planning a trip next weekend, and I’d like to rent a car for three days.
Customer Service Representative:
Of course! May I have your name, please?
Man:
Sure, it’s Peter Wilson.
Customer Service Representative:
Thank you, Mr. Wilson. Could you tell me the dates you’ll need the car?
Man:
Yes, I’ll need it from Friday, the 5th of September, to Sunday, the 7th of September.
Customer Service Representative:
Got it. What type of car are you interested in renting?
Man:
I’m looking for something compact, maybe a hatchback.
Customer Service Representative:
We have a few options available. Would you prefer a manual or automatic transmission?
Man:
I’d prefer an automatic.
Customer Service Representative:
Great, we have a few models that might suit you. One option is the Toyota Yaris, which is available for $50 per day.
Man:
That sounds good. How about insurance? Is that included?
Customer Service Representative:
Basic insurance is included, but we also offer a full coverage option for an additional $15 per day.
Man:
I’ll go with the full coverage.
Customer Service Representative:
Alright, Mr. Wilson, so that’s a Toyota Yaris from the 5th to the 7th of September with full coverage. Your total comes to $195.
Man:
Perfect. How do I pay?
Customer Service Representative:
You can pay when you pick up the car. We accept all major credit cards.
Man:
Great! What time should I come to pick it up?
Customer Service Representative:
You can pick up the car any time after 9 AM on Friday.
Man:
Thank you so much!
Customer Service Representative:
You’re welcome, Mr. Wilson. We look forward to seeing you on the 5th. Have a great day!
Man:
So, just to confirm, I’ll be renting a Toyota Yaris with full coverage insurance, and I can pick it up after 9 AM on the 5th of September.
Customer Service Representative:
That’s correct. You’ll also need to bring your driver’s license and the credit card you’ll be using for payment.
Man:
I’ll have everything ready. Is there anything else I need to know?
Customer Service Representative:
Just a quick reminder that the car needs to be returned by 5 PM on the 7th to avoid any late fees.
Man:
Got it. Thanks again for your help!
Customer Service Representative:
You’re very welcome! See you on the 5th.
Narrator:
Now, answers questions 6 to 10.
(Pause for 20 seconds)
Narrator:
That is the end of Section 1. You now have half a minute to check your answers.
(Pause for 30 seconds)
Questions:
Questions 1-5:
Complete the form below. Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.
1. Customer’s name: Peter Wilson2. Rental start date: 5th of September
3. Type of car: Compact/Hatchback
4. Insurance option chosen: Full coverage
5. Total rental cost: $195
Questions 6-10:
Choose the correct answer, A, B, or C.
6. What type of transmission does the customer prefer?
A. Manual
B. Automatic
C. Doesn’t matter
Answer: B
7. Which model of car does the customer choose?
A. Honda Civic
B. Ford Fiesta
C. Toyota Yaris
Answer: C
8. How much is the daily cost of the car rental?
A. $50
B. $55
C. $60
Answer: A
9. How much does the full coverage insurance cost per day?
A. $10
B. $15
C. $20
Answer: B
10. At what time can the customer pick up the car?
A. 8 AM
B. 9 AM
C. 10 AM
Answer: B